Policies

Checkout Basket Order Policies

  • Order and Payment

    • Placing an order secures the product for you until payment is made.
    • Payment must be completed within 24 hours of placing the order, or the order will be cancelled.
    • Please send your payment slip to the provided email address or WhatsApp number.
    • Payments should be made to the bank accounts listed at checkout, unless you choose a different approved payment method.

  • Shipping

    • Once payment is confirmed, the Vendor will pack and ship your order following their standard shipping guidelines.
    • Vendors must ship your items within 5 business days from when the payment iscompleted.
    • Checkout Basket is not responsible for shipping unless it is specifically acting as the Vendor.
    • You will be notified once your item has been shipped.

  • Refunds

    • Refunds are only available if the Vendor fails to meet their obligations in fulfilling your order.
    • If your package is lost or your product is cancelled, you are guaranteed a 100% refund, subject to inspection and mutual agreement between the Vendor, Seller, and Checkout Basket.
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Notice to Checkout Basket Vendors (Seller Policies)

Authenticity & Product Quality

  • Only genuine, authentic products are permitted.
  • No counterfeit or imitation goods are allowed.
  • Ensure all product descriptions are accurate and complete.

Payment & Transaction Integrity

  • All transactions must be processed directly through Checkout Basket—no off-site payments are allowed if the sale is processed on checkoutbasket.com.
  • Follow the established payment procedures without deviation.

Ethical Practices & Trust

  • Scamming, fraudulent activities, or any form of deceptive behavior are strictly prohibited.
  • Avoid any shady practices or behavior that could harm customer trust.
  • Comply with all applicable laws, regulations, and marketplace standards.

Order Fulfillment & Communication

  • Process and ship orders in a timely and secure manner as outlined in your vendor guidelines.
  • Maintain prompt and clear communication with customers regarding order status and any potential issues.

Customer Feedback & Accountability

  • Vendors are subject to ratings and reviews based on customer feedback.
  • Any behavior degrading the trust between customers and Checkout Basket may lead to delisting and potential permanent ban.
  • Do not engage in review manipulation or feedback tampering.

Additional Requirements

  • Keep your vendor account information accurate and up-to-date.
  • Practice effective inventory management to avoid overselling.
  • Adhere to best practices in packaging, shipping, and handling to ensure customer satisfaction.
  • Any violations or actions that compromise the integrity of the marketplace may result in swift disciplinary action.

These policies are in place to foster a trustworthy, reliable, and professional marketplace for both vendors and customers. Compliance is mandatory to maintain a high standard of service and trust within Checkout Basket.

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